Privacy Policy
At Shawir we understand the importance of your data privacy and are committed to protecting it. This policy explains how we collect, use and safeguard the personal information of our users.
1. Information We Collect
- Account info: Name (real or pseudonym), mobile number, email address.
- Consultation info: The case details you choose to share with the consultant.
- Payment info: Processed via licensed payment gateways; no card data is stored by us.
- Device info: Device type, OS and app identifiers for technical improvement.
2. How We Use Your Data
- Providing legal-consultation services and facilitating contact with consultants.
- Issuing official tax invoices.
- Improving the user experience inside the app.
- Complying with regulatory requirements in the Kingdom of Saudi Arabia.
3. Data Sharing
We do not sell or rent user data to any third party. Data is shared only in the following cases:
- With the legal consultant assigned to the session.
- With payment gateways to complete transactions.
- Upon official request from the competent authorities under applicable law.
4. Security & Encryption
We use modern encryption protocols (HTTPS / TLS) to protect data in transit, and we apply strict access controls on internal systems. All conversations between users and consultants are protected and visible only to the parties of the consultation.
5. User Rights
- Receive a copy of your personal data.
- Request correction or update of your data.
- Request deletion of your account and data (subject to legal obligations).
6. Cookies and Similar Technologies
Shawir's website may use cookies to enhance browsing experience and measure performance. You can manage cookie settings via your browser.
7. Data Retention
We retain data for the time needed to provide the service and comply with regulations, then securely delete or anonymise it.
8. Policy Updates
We may update this Privacy Policy from time to time. You will be notified of material updates via the app or email.
9. Privacy Contact
For any privacy inquiry or to exercise your rights, contact us at info@shawir.sa or 540973551.